TGM Securities Refund and Cancellation Policy
1. Introduction
This Refund Policy applies to all subscription-based services, portfolio review and management engagements, advisory plans, research subscriptions, and other paid services (“Services”) offered by TGM Securities. This policy explains circumstances in which a refund will be issued, how it will be calculated, and any conditions associated with refunds.
Note: All Services are provided for financial guidance, planning, and educational purposes. They are not guaranteed investment returns. Client decisions are their own responsibility, and investment outcomes are subject to market risk.
2. Subscription Services
2.1 Subscription Activation
• A subscription begins only after the payment is successfully received and access to content or services is granted.
• Once the subscription is active, normal service delivery commences immediately.
2.2 Cancellation Before Subscription Begin Date
• If a client requests cancellation before the subscription service is activated, a refund may be issued subject to verification that access has not been provided.
2.3 Cancellation After Subscription Begins
• Subscription fees are generally non-refundable once the subscription period has started, except in limited cases described below.
2.4 Automatic Renewal
• If a subscription is set to auto-renew and the client wishes to cancel the renewal, they must notify TGM Securities at least 5 business days before the renewal date.
• Cancellation will prevent future charges but will not result in a refund for the current subscription period already paid for.
3. Portfolio Management and Advisory Services
3.1 No Refund for Market Performance
• Refunds will not be issued for dissatisfaction with market performance, losses, or investment results. Market outcomes are outside the control of TGM Securities.
• Clients are advised that no guaranteed returns are offered, and past performance is no indication of future results.
3.2 Termination and Pro-Rata Refund
• In rare circumstances where TGM Securities cannot deliver a service due to operational, regulatory, or compliance reasons (such as discontinuation of service offering or suspension by regulators), a pro-rata refund may be issued for the unused portion of the service period.
4. Refund Conditions
Refunds will be processed only if the following criteria are met:
• The refund request is submitted in writing to info@tgmsecurities.com.
• The client provides subscription details including name, invoice number, service purchased, and reasons for refund.
• Access logs, service delivery records, and subscription history confirm non-use of paid services (where applicable).
Refunds will not be issued for:
• Partial use of subscription unless eligible under section 3.2.
• Dissatisfaction due to market fluctuations or investment performance.
• Decisions based on personal judgment or strategy outcomes.
5. Refund Calculation
• Where a refund is approved, any applicable taxes (e.g., GST) will be handled according to law and may not be refundable after remittance to authorities.
• In case of refunds for pro-rata unused service periods, charges for services already rendered will be deducted before refund calculation.
6. Processing Time
• Refund requests will be acknowledged within 7 business days of receipt.
• Approved refunds will be credited to the original payment method within 10–15 business days.
• If the payment method is no longer active, the client will be contacted to arrange an alternate refund channel.
7. Dispute and Contact
• Any disputes related to this Refund Policy should be escalated via email to info@tgmsecurities.com.
• TGM Securities may update this policy from time to time. The current version will be available on the website or upon request.
• This policy avoids promises of returns and clarifies that investment outcomes are not guaranteed, aligned with SEBI’s requirement that advisory firms do not offer assured returns.
• It separates subscription access cancellation from portfolio/advisory outcomes, consistent with industry practices.